Shipping & Delivery Policy

01Where We Deliver

We currently deliver across India to most serviceable pin codes through our courier partners. You can check whether your pin code is serviceable at checkout before you pay.

We do not offer international shipping at the moment.

02Order Processing Time

Orders are usually processed and handed over to the courier within 1 to 2 business days after payment is confirmed. Business days are Monday to Saturday, excluding public holidays.

• Orders placed on Sundays or public holidays are processed on the next business day.
• During sales, festivals or high-demand periods, processing may take a little longer.
• You will receive an order confirmation by email or SMS, and another update once your order is dispatched.

03Estimated Delivery Time

These timelines are estimates counted from the dispatch date and are not guaranteed. The actual time depends on your pin code and the courier partner.

04Shipping Charges

Shipping charges, if any, are calculated based on your order and delivery location and are shown clearly at checkout before you make the payment. Any free shipping offer or minimum order value will be displayed on the website and may change from time to time.

05Order Tracking

Once your order ships, we will send you a tracking link by email, SMS or WhatsApp. You can also use the Track My Orders page on our website to see the latest status of your shipment.

06Packaging

All orders are packed securely to protect the bottles during transit. Please check that the outer package is intact when you receive it. If it looks opened, tampered with or damaged, please tell the delivery partner, note it down and contact us right away.

07Address and Delivery Attempts

• Please enter a complete and correct address, including pin code, and a phone number on which you can be reached.
• Our courier partners usually make up to 3 delivery attempts.
• If the order cannot be delivered because of a wrong or incomplete address, no one being available, or refusal to accept, it may be returned to us.
• In that case we will contact you to re-ship the order. Re-shipping charges may apply. If you no longer want the order, we will refund the amount after deducting the shipping charges.

08Delays Beyond Our Control

Sometimes delivery may be delayed for reasons outside our control, such as bad weather, strikes, natural events, local restrictions, courier network issues or heavy festive-season volumes. We will do our best to keep you informed and help you receive your order as soon as possible.

09Damaged, Missing or Wrong Items

If your order arrives damaged, leaking, incomplete or with the wrong product, please contact us within 48 hours of delivery. We recommend recording a short unboxing video while opening the package, because it helps us resolve your issue faster. Please read our Return, Refund & Cancellation Policy for the full process.