Return, Refund & Cancellation Policy

01Our Approach

We want you to love your HappiLick order. If something is not right, we will do our best to make it right.

02Order Cancellation

• Before dispatch: you can cancel your order by contacting us with your order number. You will get a full refund.
• After dispatch: the order cannot be cancelled. If you refuse delivery, shipping charges may be deducted from your refund.
• Cancellation by us: we may cancel an order if a product is out of stock, there is a pricing or listing error, your address is not serviceable, or we suspect fraud. You will receive a full refund.

03When You Can Get a Replacement or Refund

• The product was damaged in transit.
• The bottle is leaking or the spray pump is not working on arrival.
• You received a wrong product or flavour.
• An item is missing from your order.
• The product was received past its expiry date.

04What We Cannot Accept

• Products that are opened, used, sprayed or tested.
• Change of mind, or not liking the flavour or taste after opening.
• Damage caused by misuse or improper storage after delivery.
• Requests raised after the 48-hour window.
• Products without the original packaging, label or seal.

05How to Raise a Request

• Step 1: within 48 hours of delivery, email us at info@unocare.in with the subject “Return Request - Order Number”.
• Step 2: share your order number, name, phone number, clear photos of the product, label and package, and an unedited unboxing video showing the sealed package being opened.
• Step 3: we will review your request within 2 business days and may ask for more details. If it is approved, we will confirm whether you will get a replacement or a refund.

06Replacement or Refund

For approved requests we will first offer a replacement of the same product, subject to stock. If a replacement is not possible, we will refund the amount you paid. Where needed, we will arrange a free pickup through our courier partner. If pickup is not available at your pin code, we will guide you on how to send the product back.

07Refund Timelines

• Approved refunds are initiated within 2 to 3 business days.
• The amount is credited to your original payment method (card, UPI, net banking or wallet). Your bank may take 5 to 7 business days to show it.
• For cash on delivery orders, where available, we will ask for your bank or UPI details to transfer the refund.
• Shipping charges are not refundable, unless the issue was caused by us.

08Failed or Refused Deliveries

If the order comes back to us because of an incorrect address, repeated delivery failure or refusal, we will contact you. You can ask us to re-ship the order (charges may apply) or request a refund after deduction of the shipping charges.